Perishable goods such as coffee cannot be returned or refunded once dispatched. If you have a change of heart in your decision, or an order has gone out through our subscription service, unfortunately, we cannot accept returns or refunds once these orders have been are dispatched.
For All Subscriptions, a minimum order amount of 3 shipments is required to be eligible for 20% your order. For all Pre-Paid Subscriptions, these are completely non-fundable, so please ensure you select the frequency & volume accordingly. Your are more than welcome to change and alter your subscription, however, you are not able to cancel or get a refund on your subscription if you have a change of heart, or do not favour the coffee. Ongoing Subscriptions may be cancelled at anytime after the 3 order minimum has been dispatched from the roastery, however, this does not included Pre-Paid Subscriptions, they are non-refundable.
To be eligible for a return, your brew gear item, or non-perishable item must be unused and in the same condition that you received it. It must also be in the original packaging and will be inspected upon once received back at the roastery before a refund or replacement is sent out.
Any quality or product satisfaction queries related to our coffee fall under our customer warranty, if we deem there is an inconsistency with your coffee this will be replaced under warranty. If you feel there is something wrong with your order please email us - email@example.com
Gift cards are a non-returnable items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 11 working days.
Full priced items are only eligible for a refund. Any items purchased using a discount code will not be refunded. Your order will be credited or a replacement will be issued.
Return Address2B/12 Hampton Rd Burleigh Heads QLD 4220