SUBSCRIPTION FAQs
Any questions that you have about our coffee subscription service may be answered below, if you don't see your question answered here please contact us via the email link at the bottom of this page.
How do I pause my subscription?
1. Login to your account
here
2. In the right hand corner underneath account details click Manage Subscription
3. Under subscription status on the right hand side you will find where you are able to pause & manage your subscription status.
How do I change my order?
1. Login to your account
here and enter via manage subscriptions as per the steps above.
2. Scroll down to the drop down menu labeled 'manage upcoming orders'. H ere you can change your products.
How do I add to my order?
1. Login to your account
here
2. Go to the product you wish to add to your subscription, click subscribe and save
3. Click the add to existing subscription button
Can I pause my plan if I go away?
Yes, of course! Follow the steps on how to pause your subscription above.
How do I edit shipping information?
1. Login to your account
here and enter via manage subscriptions
as per the steps above.
2. Scroll down to the drop down menu labeled 'address & shipping information'. Here you will be able to change your details.
How do I update my card details?
1. Login to your account
here and enter via manage subscriptions
as per the steps above.
2. Scroll down to the drop down menu labeled 'payment information'. Here you will be able to change your details.
How do I update my frequency?
1. Login to your account
here
2. In the right hand corner underneath account details click Manage Subscription
3. Under order frequency on the right hand side you will find where you are able to change your frequency.
GENERAL FAQS
What happens if my parcel gets damaged?
Blackboard Coffee Roasters takes an extended care for all online packages that leave the premises regardless of what the contents are inside. We ensure that our items are wrapped and packaged with the necessary packaging protection including external 'Fragile' tape if necessary for those more delicate items. If an item happens to get damaged during transit, we cannot replace or refund this item as this incident is out of our control. All packages that leave Blackboard Coffee Roasters with an AusPost dispatch are covered up to $100 for the contents inside the package as a standard practise. We are unable to assist liaising with AusPost if this does occur, but please do let us know if your package does have damage and we will do the best we can to assist.
Roastery Pick Ups:
Are you a local & want to Grab & Go?
We are now offering Roastery Pick-Ups for all Online Orders & giving 2% off all coffee if you bring your own Container, Canister or AirScape.
Simply select ‘Pick-Up’ for your Shipping Method & Use the code ‘PICKUP’ at checkout to receive the 2% discount on your coffee.
Roastery Pick-Ups are available anytime between the hours of 8am - 12pm Monday - Thursday.
Don’t have a container or suitable storage canister? Try out our AirScape to keep your coffee fresh & lasting longer with an air tight seal. To find out more, click HERE.
*Discount does not apply for Coffee Subscriptions, or in conjunction with any other discounts*
