Blackboard Coffee Roasters Shipping & Dispatch Policy

Roasting Schedule & Freshness:

  • Roasting Days & Equipment: We roast every Monday and Tuesday to bring you the freshest coffee possible. We proudly roast on Loring machines. We use a 35kg Loring for our core range and a dedicated 7kg Loring for our single origins, giving us total precision for those special small batches.

  • Peak Flavour & Degassing: Coffee needs a little time to rest. Peak flavour usually hits around 2 weeks after the roast date, but we encourage you to brew it straight away and see how the profile evolves. Because of our Loring technology and light roasting style, our single origins stay fresh for a long time. We have found some coffees taste incredible even a month after roasting.

Dispatch & Processing:

  • Same-Day Dispatch: Place your order before 11:00 am (Monday to Friday) and if the items are in stock, we usually send them out that same day.

  • Operating Days: We do not ship on weekends or public holidays.

  • Processing Delays: During busy periods or for roast-to-order items, please allow 24 to 48 hours for processing. If there are any major delays, our customer service team will reach out to you.

Domestic Shipping Rates & Subscriptions:

  • Free Standard Shipping: All Australian orders of $70 or more automatically get free shipping.

  • Orders Under $70: Shipping costs are calculated at checkout based on your exact location and the size of your order.

  • Express Post: Need it fast? You can choose to upgrade to Express Post at checkout.

  • Subscriptions (Under 1kg): If your subscription is under 1kg, a flat shipping rate of $6.90 applies to each delivery.

  • Subscriptions (1kg or more): As a bonus, any subscription of 1kg or more automatically gets free shipping for the life of your subscription.

International Shipping Rates:

  • Custom Rates: We ship globally via Australia Post and DHL. Shipping rates are calculated at checkout based on your specific location. Free shipping does not apply to international orders.

Delivery Times, Carriers & Tracking:

  • Order Tracking: As soon as your order leaves our warehouse, we will email you a tracking number.

  • Estimated Timeframes: Expect 2 to 4 business days for major metro areas like Queensland, and up to 7 days for regional areas and other states like Tasmania, South Australia, Western Australia, and the Northern Territory.

  • Equipment Exceptions: Large items like brew gear and La Marzocco machines might require extra transit time depending on your location.

  • Carriers: We mostly use Australia Post, but we will choose the best service for your area to get your coffee to you safely.

Receiving Your Order & Carrier Policies:

  • Delivery Addresses: We recommend using an address where someone is around between 9:00 am and 5:00 pm. Once a parcel leaves our roastery, we cannot change the delivery address.

  • Missed Deliveries & Collection: Sometimes a courier cannot leave your package at your door. This might be because no one is home, the box is too large, or local courier rules restrict it. If this happens, you will need to follow the courier's instructions to collect your package from a local depot or post office. This applies to both domestic and international orders.

  • Unclaimed Orders: It is your responsibility to collect your order from the designated courier location if they leave a collection card. If an order is left unclaimed and returned to our roastery, we are unable to offer a refund.

  • Australia Post Policies: For items shipped with Australia Post, strict security policies mean we cannot call the driver or redirect parcels. If you miss a delivery and need help, it is best to contact Australia Post directly on 13 76 78.

  • Liability: Once your coffee leaves our roastery, delivery timeframes are outside our control, and we cannot be held responsible for items lost or damaged in transit.

Sale Periods & Promotions:

  • Adjusted Terms: During high-volume sale periods like Black Friday, different shipping rules may apply. We might need to adjust dispatch cut-off times, processing windows, or free shipping thresholds.

  • Clear Communication: Any temporary changes will be clearly shown on our website and at checkout. During a sale, those specific promotional terms will apply.

  • Support: We reserve the right to update our delivery prices if carrier costs change. If your order is taking longer than expected, please send an email to hello@blackboardcoffee.com.au and our team will help you look into it.